Delivery & Returns

Delivery

We currently offer a standard Courier and Royal Mail service. You should expect your item between 3-5 working days after dispatch. We will advise of all dispatches by email. We currently deliver anywhere in the UK. For all shipments to Europe and the Rest of the World please contact Nicola for a shipping rate on info@mauleandmaule.com - we cannot take responsibility for any custom charges, if applicable and advise researching if these charges are applicable to your country as you will be responsible for settling this cost.

Returns

If you decide that a product purchased from MAULE & MAULE is no longer required please email Nicola at info@mauleandmaule.com.

We accept returns for a refund or exchange within 14 days from the receipt of delivery. To be eligible for a return the item must be unused, in the same condition you received it and in its original packaging - once inspected at our address we will send you an email to confirm receipt of the item/s and a decision on whether a refund will be issued. If the refund is approved we will process payment within 2 working days of it reaching us at our address and please allow 7 days for a refund to appear on your account.

Please ensure you obtain proof of posting/courier details. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage. If you change your mind and wish to cancel or return the order, you will be responsible for paying your own return shipping costs to us - this does not affect your statutory rights - if you receive a refund the cost of shipping from the original order will be deducted from the refund.

If any product reaches you in less than perfect condition, please notify us by email within 5 working days - info@mauleandmaule.com

All returns to be sent to the following address, pending confirmation.

c/o Wild Fig Catering Ltd.
31 Carron Place (AKP Building)
Kelvin Industrial Estate
East Kilbride
G75 0YL